Data Deletion Instructions

How to delete your data

NexlyFlow Pte Ltd honours data deletion requests from anyone whose information we hold, including data received through Facebook Login or the WhatsApp Business Platform.

If you are a NexlyFlow customer (a business using our software)

1. Log in and go to Settings → Connection → Disconnect to remove your WhatsApp connection and stored access token.
2. To delete your whole workspace and all contacts, conversations, templates and analytics, email help@nexlyflow.com from the account owner’s address with the subject “Delete my workspace”.
3. We confirm by email and complete deletion within 30 days. Backups are purged within a further 30 days.

If you are an end user (someone a business contacted through NexlyFlow)

1. Reply STOP to any WhatsApp message to stop further messages immediately.
2. To have your contact record and conversation history deleted, email help@nexlyflow.com with the phone number concerned and, if known, the name of the business. We will forward the request to that business and act on its instructions, or delete the data directly where we are permitted to.
3. We respond within 30 days and confirm when deletion is complete.

If you used Facebook Login

1. Go to Facebook Settings → Apps and Websites, find NexlyFlow Messaging and click Remove.
2. Meta notifies us of the removal and we delete the associated access token and profile data within 24 hours.

Questions: help@nexlyflow.com · NexlyFlow Pte Ltd, Singapore. See also our Privacy Policy.